Connect 10: one front door to City Hall for Ward 10
One place to find what the city already owes you.
Most of the help people need already exists. It is just buried across departments, phone trees and PDFs. Connect 10 pulls it into one place, so a resident in Liberty Village, Kensington Market or on the Toronto Islands can find the answer in minutes instead of months.
You shouldn't have to know how City Hall works to get help from City Hall.
Four things, done properly.
One search bar, not twelve departments
Type what you need in plain language, a flooded basement in Fort York, a patio permit on Queen West, a rent bank application in CityPlace, and get the right program, the right form and the right deadline.
Money you are already owed
Rebates, grants and subsidies expire quietly every year because nobody told the people who qualify. Connect 10 surfaces what you are eligible for before the window closes.
A case you can actually track
Every request gets a reference number and a status, so a service call is not a voicemail into the dark. If it stalls, the ward office sees it stall.
Built from real questions
The first version is being built from what neighbours tell us they could not find. Every submission below shapes what gets built first.
Families navigating a system that is hard to find and harder to follow.
City of Toronto Children's Services, January 2026
One event a month, somewhere different every time.
An app is only half of it. Once a month I'll be somewhere in Ward 10 with a table, something cold to drink and time to talk. Different neighbourhood each time, so eventually it lands on yours. Bring a question about a permit, a complaint about a park, or nothing at all.
Everyone is welcome. New parents, students, seniors, people who just moved here, local vendors, business owners, and anyone who has lived on the same street for thirty years and still doesn't know who to call when the sidewalk cracks.
I have run a community program every month for ten years through Reach Out Together. This is the same thing, with the councillor's office behind it.
Five connections.
- Connect people to resources.
- Connect people to City Hall.
- Connect businesses to opportunity.
- Connect neighbours to each other.
- Connect public dollars to outcomes.
Two things happening right now.
A grant with no open date
The City offers small businesses up to $24,000 to fix up their space. Today, the application page says applications are closed. It does not say when they reopen. The Transit Construction Mitigation Fund says the same thing. If you are a shop owner on Queen West trying to survive construction, that is the whole problem in one screenshot.
A crisis line nobody knows
Toronto has a trained mental health crisis team that comes out instead of police. It is free, it covers the whole city, and you reach it by calling 211. Ask ten people on Queen Street what that number is. Almost nobody knows. We keep building good services and then failing to tell anyone they exist.
Fair questions.
What I will commit to
I will publish a service standard for my office: how fast you hear back, who is responsible for your issue, and what happens next. I am not going to name a number before I have seen the real volume of requests coming in, because that is exactly the kind of promise that makes people stop believing politicians. What I can tell you is that the budget to staff it properly already exists.